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Best AI customer support chatbots in 2026

Compare AI customer support chatbots: Chatbase, Tidio, Intercom, Crisp and Connections Chat, with prices and channels from each option's own page.

By Uncommon Comforts ยท

Uncommon Comforts is published by the team behind Connections, whose products are compared here alongside other tools.

The options differ most in how they charge and which channels they cover. Connections Chat pulls in website pages and answers from the text you paste, and its answers cite their sources [1] [1] [1]. The table and sections below help you match each option to your situation.

OptionStarting pricePer-answer or per-outcome fee
ChatbaseNot published.Not published.
TidioFree plan forever. [2] Paid plans from $29 per month. [2]Not published.
IntercomHelpdesk seat from $19 per seat per month on the entry tier. [3]Fin is priced at $0.99 per outcome. [3]
CrispCrisp describes its pricing as flat. [4]Not published.
Connections ChatFree plan with limits. [1] One flat monthly price. [1]No per-answer fees. [1]

How to read this list

Each option here uses AI to answer customer questions, though they set up that work in different ways. The options differ in the channels they cover, the features they include, and how they charge. Pricing is where the differences are easiest to see, so the figures in this list come from each option's own page. Those figures change, and some pages give more detail than others, so check the current price on each option's site before you compare. The sections below cover each option in turn, followed by a guide to choosing between them.

Chatbase: AI agents for customer experience and support

Chatbase describes itself as offering AI agents for customer experience and support [5]. Its page says the agents can be deployed across chat, email, and voice [5], and that an agent can be published across chat, WhatsApp, email, Slack, and more with a single click [5]. The page says no code is required to build an agent [5] and that data is not used to train models [5]. For compliance, it lists GDPR support [5], SOC 2 Type II security auditing [5], and HIPAA support for protected health information [5]. Check its own site for pricing before you compare costs.

Tidio: live chat with the Lyro AI Agent

Tidio provides Live Chat, the Lyro AI Agent, a Help Desk, Flows, and Integrations [2]. Its page says Lyro can be trained on verified data sources [2]. Live Chat, email, Instagram, Messenger, and WhatsApp conversations can be handled in one shared inbox [2]. Flows is built on a drag-and-drop canvas and starts from 40+ ecommerce templates [2]. The page lists OpenAPI, Zapier, and 120+ integrations [2]. On pricing, Tidio offers a free plan forever [2] and says paid plans start at $29 per month [2]. The same page also lists a Starter plan at $24.17 per month [6] and a Growth plan at $49.17 per month [6], so confirm the current figures on its site before relying on one.

Intercom: Fin, an AI agent that works across channels

Intercom says its AI agent, Fin, can be deployed across phone, email, chat, Slack, and other channels [7]. The page says Fin's resolution rate averages 76% [7]. Fin can pull in customer data and take actions through APIs or MCP [7], and it can be tested with AI-driven simulations of full customer conversations before it goes live [7]. Copilot works inside the inbox, connecting to the tools the team already uses [7]. On pricing, Intercom says it is outcome-based and that customers can set spending limits [7]. Fin is priced at $0.99 per outcome [3], and the helpdesk seat price is $19 per seat per month on the entry tier [3]. Intercom also offers a 14-day free trial that requires no credit card [7].

Crisp: a shared inbox with an AI agent named Hugo

Crisp calls Hugo its AI support agent teammate [4]. Crisp claims AI can automate 50% of customer inquiries [4]. An AI agent workflow can be deployed from web chat, WhatsApp, Messenger, Instagram, and email [4]. Crisp can learn from a company's website, and you can import PDFs and write knowledge base articles [4]. The AI agent can be built with a no-code builder or from a library of templates [4]. All inbound conversations from every channel go into one collaborative inbox [4], and a built-in CRM keeps customer information [4]. Day-by-day metrics show how support performs [4]. Crisp describes its pricing as flat, aiming to lower the cost per agent [4], and offers a 14-day free trial with all features and no card required [4]. Check Crisp's own site for the current price before you compare.

Connections Chat: answers from your own pages and documents

Connections Chat is made by the team that publishes this site. It pulls website pages in, and its answers cite the source [1]. A website you have fetched is kept and read again every week, and each re-read page replaces its older copy [1]. You can paste text, and the bot answers only from what you paste [1]. The owner can ask the bot a question to check its answers [1], and the answers show linked sources [1]. The dashboard keeps a list of questions the bot could not answer, with actions to resolve or retry them [1]. Web, email, and SMS conversations appear in one inbox [1]. A teammate can press Claim to silence the AI on a thread [1]. If a team reply was never seen by a web visitor, it is emailed to them [1]. Reports show first-response and resolution times, plus volume, over a chosen window [1].

How to choose

If you want an AI that answers from your own website and pasted text, and you want to see where each answer came from, Connections Chat pulls website pages in and shows linked sources [1] [1]. If you already run live chat and want an AI agent beside it, Tidio's page lists Live Chat and the Lyro AI Agent as separate products [2]. If you need AI replies on phone, email, and chat, Intercom says Fin can be deployed across those channels and Slack [7], while Crisp says all inbound conversations from every channel go into one inbox [4]. If compliance statements come first, Chatbase lists GDPR, SOC 2 Type II, and HIPAA support [5] [5] [5]. If a fixed monthly price is the priority, Connections Chat has one flat monthly price and a free plan with limits [1] [1], and Crisp describes its pricing as flat [4]. If alerts on a phone matter to you, check what each option offers on phones. Check the current price for each option on its own site before you decide.

Frequently asked questions

Is Tidio free to use?

Tidio offers a free plan forever [2]. Its paid plans are listed from $29 per month [2], and the same page also lists a Starter plan at $24.17 per month [6]. The two figures do not match, so check which one applies on Tidio's site before you sign up.

Does Connections Chat have a free plan?

There is a free plan with limits, and going over a limit stops service instead of charging you [1]. There are no per-answer fees, and you pay one flat monthly price [1]. Check the current limits on the product's site before you rely on the free plan for real customer questions.

Can a chatbot answer from a company's own website?

Connections Chat pulls website pages in, and its answers cite the source [1]. A fetched website is kept and read again every week, and each re-read page replaces its older copy [1]. Crisp says it can learn from a company's website and imported PDFs [4]. Check how each option updates its information before you choose.

Is Intercom's Fin priced per answer?

Intercom prices Fin per outcome, at $0.99 per outcome [3]. Intercom says its pricing is outcome-based, and customers can set spending limits so costs stay within budget [7]. The page also says Fin's resolution rate averages 76% [7]. Read the outcome definition on Intercom's site before you estimate costs.

Which AI support chatbot works with WhatsApp?

Chatbase says an agent can be published across chat, WhatsApp, email, Slack, and more with a single click [5]. Crisp says its AI agent workflows can be deployed from web chat, WhatsApp, Messenger, Instagram, and email [4]. Tidio's shared inbox includes WhatsApp conversations [2]. Connections Chat's shared inbox covers web, email, and SMS conversations [1], so check its channel support before you choose if WhatsApp is essential.

There is a free plan with limits, and going over a limit stops service instead of charging you. [1] Connections Free costs $0, and going over a limit stops the feature rather than billing you. [1]

Try Connections Chat

Sources

  1. Connections Chat's own description of itself (the product of this site's publisher)
  2. Tidio, tidio.com, read 2026-10-08
  3. Intercom, intercom.com/pricing, read 2026-10-08
  4. Crisp, crisp.chat, read 2026-10-08
  5. Chatbase, chatbase.co, read 2026-10-08
  6. Tidio, tidio.com/pricing, read 2026-10-08
  7. Intercom, intercom.com, read 2026-10-08

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